The billing and invoicing are handled by Stripe. Invoices have different statuses.
There are two different types of invoices as seen in the description column
- Monthly payment: This is your payment as per your monthly billing cycle
- Refund: This is a refunded amount, occurring when a credit is applied for the remaining days on the billing cycle of an old plan when switching to a new plan.
Each invoice type has different statuses
Monthly Payment
|
Open |
The invoice is awaiting payment. Either payment hasn't been made, or the payment method failed. |
|
Paid |
The invoice has been paid. |
|
Void |
The invoice was a mistake and will be canceled. |
Refund
|
Draft |
Processing refund transaction. It could take up to 1 business day |
|
Paid |
Refund has been successfully processed |
If you need further assistance with understanding your invoices please get in touch with the team via our support form