The type of PII we collect depends on your relationship with us, as follows:
Public: if you submit a query via our online ‘contact us’ form, or otherwise email or call us, we may collect your name, email address, phone number, address and location.
User: when you download and/or create an account via our smartphone application (“App”) we will collect your name, password, address, email address and phone number. We also collect PII necessary to provide our services to you, such as your date of birth, health information and payment details. We may also collect PII from third parties where you consent to us doing so, for the purpose of providing our services to you.
We collect your PII as part of us offering or providing our App, products and services. This includes when you provide us your PII via our App, when making purchases via our App or website, during phone calls, or when making customer enquiries.
Generally, we collect your PII directly from you but may also collect your PII via third party applications such as FitBit or other smartphone or web based health applications (with your consent). We may also collect PII from publicly available sources (such as websites and directories), and from other people or organisations (where you have given consent for them to do so).
We need your PII to provide you with our App, products and/or services which includes informing you (including by direct marketing) about our App, products and/or services, creating and updating our database(s), ensuring compliance with our contractual and other legal obligations to you, and generally administering our relationship with you including by responding to your enquiries (Main Purposes).
If you do not provide us with your PII we may not be able to carry out some or all of the Main Purposes.
By submitting your PII to us, you consent to us using it for the Main Purposes or any purpose that could be reasonably expected at the time your PII was collected and this might include providing you with or improving our products or services, sending you direct marketing about our App, products or services, managing our relationship with you, sending you electronic newsletters and surveys, monitoring how you interact with us on our website or other contact points, helping you to complete an activity that you have chosen to undertake, or doing some other act that we are required or authorised to do by law.
We may also use your PII:
(a)for any the purpose disclosed to you in an information collection statement at the point where we collect your PII; or
(b)for a purpose related to one of the Main Purposes.
We may also disclose your PII to other businesses with which we are associated or affiliated.
We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Law). In some instances, if you do not provide us with certain PII we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can continue any ongoing contract or projects with you or allow you to participate in other activities (such as surveys).
Generally speaking, we may disclose your PII to suppliers and agents in order to assist us in providing our services to you. Some of our service providers, or the services they provide (like cloud-based storage solutions), may be based outside of Australia. This could include places like Europe, Asia and the US. In order to protect your information, we take care where possible to work with service providers who we consider maintain acceptable standards of data security compliance, and we do our part to meet those standards as they apply to PI.EXCHANGE.
We may also disclose your PII in other ways with your consent or as required by law (including the Australian Privacy Law).
We take all reasonable steps to keep the PII we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PII in both hard copy and electronic forms in secure systems accessible only to authorised personnel.
You can access your PII subject to certain limitations under the Australian Privacy Law. If you would like to access or update your PII, please contact us on the details set out below. In most cases, a summary of your PII is available free of charge.
We encourage you to contact us to update your PII to ensure it is accurate, current and complete. We will take reasonable steps to process your request.
To protect all PII held by us, we may require you to confirm your identity before access to your PII is granted. If necessary, reasonable costs may be charged to you in accessing your PII, subject always to the Australian Privacy Law.
You may contact us using the details below to complain about a breach of the Australian Privacy Principles. We will review all queries and complaints received and respond to each query/complaint upon due consideration (which may require further information to be provided).
We can be contacted via:
Post: Level 8, 350 Collins Street, Melbourne VIC 3000, AUSTRALIA
Phone: +61 3 8691 3132