Last updated 28 June 2018



This Policy

This privacy policy applies to the management of your PII by or on behalf of PI.EXCHANGE PTY LTD (ACN 613 811 671) and its related entities (“PI.EXCHANGE”, “we”, “us”, “our”). In this policy, ‘PII’ means ‘personal information’, as that term is defined in the Privacy Act 1988 (Cth) which you provide to PI.EXCHANGE from time to time.

We have created this privacy policy in order to demonstrate our firm commitment to the Privacy Act 1988 and the Australian Privacy Principles (together, the “Australian Privacy Law”).


What PII do we collect?

The type of PII we collect depends on your relationship with us, as follows:

Public: If you submit a query via our online ‘Contact Us’ form, or otherwise email or call us, we may collect your name, email address, phone number, address and location.

User: When you visit, download and/or create an account via our products or services, we will collect your name, password, address, email address and phone number. We also collect PII necessary to provide our services to you, such as your date of birth, health information and payment details. We may also collect PII from third parties where you consent to us doing so, for the purpose of providing our services to you.


How we collect your PII? 

We collect your PII as part of us offering or providing our products and/or services. This includes when you provide us your PII when making purchases via our products and/or services or website, during phone calls, or when making customer enquiries.

Generally, we collect your PII directly from you but may also collect your PII via third party applications or other web based applications (with your consent). We may also collect PII from publicly available sources (such as websites and directories), and from other people or organisations (where you have given consent for them to do so).


Why do we need your PII?

We need your PII to provide you with our products and/or services which includes informing you (including by direct marketing) about our products and/or services, creating and updating our database(s), ensuring compliance with our contractual and other legal obligations to you, and generally administering our relationship with you including by responding to your enquiries (Main Purposes). 

If you do not provide us with your PII we may not be able to carry out some or all of the Main Purposes.


How do we use your PII? 

By submitting your PII to us, you consent to us using it for the Main Purposes or any purpose that could be reasonably expected at the time your PII was collected and this might include providing you with or improving our products or services, sending you direct marketing about our products and/or services, managing our relationship with you, sending you electronic newsletters and surveys, monitoring how you interact with us on our website or other contact points, helping you to complete an activity that you have chosen to undertake, or doing some other act that we are required or authorised to do by law.

We may also use your PII:

(a) for any the purpose disclosed to you in an information collection statement at the point where we collect your PII; or

(b) for a purpose related to one of the Main Purposes.

We may also disclose your PII to other businesses with which we are associated or affiliated.


Can you remain anonymous or use a pseudonym?

We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Law). In some instances, if you do not provide us with certain PII we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can continue any ongoing contract or projects with you or allow you to participate in other activities (such as surveys).


What disclosures will we make? 

Generally speaking, we may disclose your PII to suppliers and agents in order to assist us in providing our services to you. Some of our service providers, or the services they provide (like cloud-based storage solutions), may be based outside of Australia. This could include places like Europe, Asia and the US. In order to protect your information, we take care where possible to work with service providers who we consider maintain acceptable standards of data security compliance, and we do our part to meet those standards as they apply to PI.EXCHANGE.

We may also disclose your PII in other ways with your consent or as required by law (including the Australian Privacy Law).


Is your PII confidential and secure?

We take all reasonable steps to keep the PII we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PII in both hard copy and electronic forms in secure systems accessible only to authorised personnel.


Do we use cookies? 

When you visit our website(s), the server may attach a "cookie" to your computer's memory. A “cookie” assists us to store information about how visitors to our website use it and to make assumptions about what information may be of most interest to you. This information is generally not linked to your identity. We may use knowledge of your user experience to better understand what products or services may be of interest to you and to collect statistical information. We may also use cookies to store a user’s name and password on their computer for future visits to our website.

Using other sites 

Our website may contain links to other websites. Unless the other website is one of our sites, we are not responsible for the privacy practices of the owners of those websites. We recommend that you read the privacy policy of any website that asks you to provide your PII.


Contacting us about privacy

You can access your PII subject to certain limitations under the Australian Privacy Law. If you would like to access or update your PII, please contact us on the details set out below. In most cases, a summary of your PII is available free of charge. 

We encourage you to contact us to update your PII to ensure it is accurate, current and complete. We will take reasonable steps to process your request.

To protect all PII held by us, we may require you to confirm your identity before access to your PII is granted. If necessary, reasonable costs may be charged to you in accessing your PII, subject always to the Australian Privacy Law. 

You may contact us using the details below to complain about a breach of the Australian Privacy Principles. We will review all queries and complaints received and respond to each query/complaint upon due consideration (which may require further information to be provided).


We can be contacted via:

Post: Level 8, 350 Collins Street, Melbourne VIC 3000, AUSTRALIA

Phone: +61 3 8691 3132

Email: privacy@pi.exchange